This policy applies to the Québec Medical Appointment Scheduler and all interactions between the user and the Régie de l’assurance maladie du Québec via our website. It takes into consideration the concerns of Internet users and their privacy. Finally, this policy complies with the requirements of the Act respecting access to documents held by public bodies and the protection of personal information.


The website of the Québec Medical Appointment Scheduler uses cookies, i.e. small files stored on your hard drive by your web browser when you visit a website. They serve only for the purpose of facilitating browsing. They don’t contain information that identifies you personally.

Information exchange

When you log on to the Québec Medical Appointment Scheduler, the following information is automatically exchanged between the server and your device:

  • the Internet domain name (e.g. “” if you use a private Internet access account or “” if you access the website via a university) and the IP address assigned when logging in
  • the types of browser and operating system used
  • the date and time of access to the website
  • the web pages browsed
  • the website address, if you access our website from another website

This information exchange is necessary so that the server can transmit to you a file compatible with your device. The Régie also uses this information for statistical purposes, for instance, to tally the number of visitors and determine the most popular web pages.


The website of the Québec Medical Appointment Scheduler contains links to certain websites of the government and private organizations. When you leave our site, the information exchanged is no longer subject to our website confidentiality policy but to that of the other site visited, if applicable.


The Québec Medical Appointment Scheduler provides various means of secure communication, including telephone service. Please note that we cannot reply by non-secure email to requests for personal information or questions concerning your personal file.